Terms and Conditions

Scheduling Appointments

• A client can choose a 1-hour schedule and book an appointment through our Contact Us page.
• Should you wish to reschedule, you may change your appointment schedule
  24 HOURS in advance.

Cancelling Appointments

• Should you wish to cancel a booked appointment, you may cancel your appointment schedule 24 HOURS in advance.
• There is a 5% processing fee for cancellations.
• Cancellation and refund are voided if requested after the 24-hour period.
• For packages (silver and gold) where recurring sessions have been booked and paid for, a client can request for cancellation and refund AFTER the (first) Foundation Session.

Refund Requests

• A refund can only be processed AFTER the Foundation Session given that it was cancelled 24 HOURS in advance.
• The refund excludes a 5% processing fee.
• There will be no refund for cancelled appointments requested after the 24-hour period.
• Unused sessions may be gifted to a friend or family member presuming the coach deems that person is suitable for coaching.
• Sessions can also be saved for up to 12 months from the starting date of the Coaching Agreement.
• For packages (silver and gold) where recurring sessions have been booked and paid for, a client can request for cancellation and refund AFTER the (first) Foundation Session. Note that the refund will exclude the payment for the Foundation Session.